Terms & Conditions - OneCareSync | Family Health Management App

PLEASE READ CAREFULLY

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and NeuralNest Solutions Pvt Ltd. By downloading, installing, accessing, or using OneCareSync, you acknowledge that you have read, understood, and agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

1. Agreement to Terms

By accessing or using OneCareSync ("the App"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you disagree with any part of these terms, you must immediately discontinue use of the App.

These Terms apply to all users of the App, including without limitation users who are account holders, caregivers, family members, Care Circle members, and any other persons who access or use the App.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the App following any changes constitutes acceptance of the revised Terms.

2. Description of Service

OneCareSync is a family health tracking and record-keeping application that enables users to:

Create and manage family member health profiles
Manually track health metrics including temperature, blood pressure, blood sugar, heart rate, weight, and oxygen saturation
Schedule and manage care tasks and medication reminders
Invite caregivers and family members to collaborate through Care Circles
Generate health reports for personal reference
Receive notifications and reminders

The App is intended solely for personal health tracking and record-keeping purposes. It is NOT a medical device and does NOT provide medical advice, diagnosis, or treatment.

3. Medical Disclaimer

CRITICAL HEALTH WARNING

ONECARESYNC IS NOT A MEDICAL DEVICE. The App has not been evaluated, cleared, or approved by any regulatory authority including the U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA), Central Drugs Standard Control Organisation (CDSCO), or any other health regulatory body.

NOT FOR MEDICAL USE: The App is NOT intended to diagnose, treat, cure, mitigate, or prevent any disease, medical condition, or health problem. It does NOT provide clinical decision support, medical advice, or treatment recommendations.

NOT A SUBSTITUTE FOR PROFESSIONAL CARE: Information displayed in the App should NEVER be used as a substitute for professional medical advice, diagnosis, or treatment. ALWAYS seek the advice of your physician, qualified healthcare provider, or other medical professional with any questions regarding a medical condition.

EMERGENCY SITUATIONS: The App is NOT designed for emergency use. IN CASE OF A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES (911 in the US, 112 in EU, 108 in India) OR GO TO THE NEAREST EMERGENCY ROOM. DO NOT RELY ON THIS APP IN EMERGENCY SITUATIONS.

USER-ENTERED DATA: All health data in the App is entered manually by users. We do NOT verify, validate, or guarantee the accuracy of any health information. Incorrect data entry may result in misleading information.

4. User Accounts

4.1 Eligibility

You must be at least 18 years of age to create an account and use the App. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4.2 Account Creation

To use certain features of the App, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Create only one account per person
Not create accounts for others without their consent

4.3 Account Security

You are solely responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information is secure

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.4 Account Termination

We reserve the right to suspend, disable, or terminate your account at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Fraudulent or illegal activity
Conduct that harms other users or the App
Extended periods of inactivity

5. Premium Membership & Payment Terms

Premium Membership Subscription

OneCareSync offers an optional paid subscription called "Premium Membership" that provides access to premium features. By subscribing to Premium Membership, you agree to the following payment terms.

5.1 Basic vs. Premium Features

The App offers both Basic and Premium tiers:

Basic: Limited features including basic health tracking, limited profiles, and standard features
Premium: Full access to all premium features including unlimited profiles, advanced charts, PDF reports, priority support, and all future premium features

5.2 Subscription Plans

Premium Membership is available as:

Monthly Subscription: Billed monthly on a recurring basis
Annual Subscription: Billed annually on a recurring basis (discounted rate)

Current pricing is displayed in the App and may vary by region and platform.

5.3 Billing and Payment

All payments are processed through the Apple App Store or Google Play Store, depending on your device
Subscription fees are charged in advance at the beginning of each billing period (monthly or annually)
Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current billing period
Payment will be charged to your App Store or Play Store account upon confirmation of purchase
Prices are subject to change with notice; changes will apply to subsequent billing periods

5.4 Cancellation Policy

Important Cancellation Terms

Cancel Anytime: You may cancel your Premium Membership subscription at any time through your device's App Store or Play Store settings
Access Until End of Period: Upon cancellation, you will continue to have access to Premium features until the end of your current billing period (calendar month for monthly subscriptions, or the end of your annual term for annual subscriptions)
No Partial Refunds: Cancellation will take effect at the end of the current billing period. You will NOT receive a prorated refund for the remaining days in the billing period
Automatic Downgrade: After your subscription period ends, your account will automatically revert to the free Basic tier

5.5 No Refund Policy

STRICT NO REFUND POLICY

ALL PREMIUM MEMBERSHIP PAYMENTS ARE FINAL AND NON-REFUNDABLE.

We do NOT provide refunds for any subscription payments, including monthly and annual subscriptions
We do NOT provide refunds for partial billing periods
We do NOT provide refunds if you forget to cancel before the renewal date
We do NOT provide refunds if you do not use the Premium features
We do NOT provide refunds for dissatisfaction with the service
Refund requests must be directed to Apple App Store or Google Play Store per their respective refund policies; we have no control over their decisions

By subscribing to Premium Membership, you expressly acknowledge and agree to this No Refund Policy.

5.6 Free Trial (If Applicable)

If we offer a free trial period:

Free trials are limited to one per user/device/account
You must cancel before the trial ends to avoid being charged
Unused portions of free trials are forfeited upon subscription purchase

5.7 Price Changes

We reserve the right to change subscription prices at any time. Price changes will not affect your current subscription period but will apply to subsequent renewals. We will provide notice of price changes through the App or via email.

6. User Responsibilities and Conduct

By using the App, you agree to:

Use the App only for lawful purposes and in accordance with these Terms
Provide accurate health information to the best of your knowledge
Obtain appropriate consent before entering another person's health data
Not share login credentials with unauthorized individuals
Not attempt to interfere with, disrupt, or harm the App or its infrastructure
Not use the App to harass, abuse, threaten, or harm another person
Not attempt to reverse engineer, decompile, or hack the App
Not use automated systems or bots to access the App
Comply with all applicable laws and regulations

7. User Data and Content

7.1 Your Data

You retain ownership of all health data and personal information you enter into the App. By using the App, you grant us a limited license to store, process, and display your data solely for the purpose of providing the Service.

7.2 Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of all data you enter into the App. We do not verify or validate any user-entered information.

7.3 Data Backup

While we take reasonable measures to protect your data, we do not guarantee against data loss. You are responsible for maintaining your own backups of important information.

7.4 Data Deletion

Upon account deletion, we will delete your data in accordance with our Privacy Policy. Some data may be retained as required by law or for legitimate business purposes.

8. Service Availability and Modifications

8.1 Availability

We strive to maintain continuous service availability but do NOT guarantee uninterrupted access. The App may be unavailable due to:

Scheduled maintenance
Unscheduled maintenance or repairs
Network or server failures
Third-party service outages
Force majeure events

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the App at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

8.3 Notifications and Reminders

IMPORTANT: While we strive to deliver notifications and reminders reliably, we do NOT guarantee the delivery, timing, or accuracy of any notifications, including medication reminders, appointment reminders, or health alerts. You should NOT rely solely on the App for critical health-related reminders. Always maintain alternative reminder systems for important health tasks.

9. Intellectual Property

The App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by NeuralNest Solutions Pvt Ltd, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You may NOT:

Copy, modify, or distribute the App or its content
Reverse engineer, decompile, or disassemble the App
Remove any copyright or proprietary notices
Transfer the App or any rights to another person
Use the App for any commercial purpose without authorization

10. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEURALEST SOLUTIONS PVT LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, reliability, or completeness of content
Uninterrupted or error-free service
Security of data transmission
Compatibility with your device or other software

WE DO NOT WARRANT THAT THE APP WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE, OR BE FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEURALEST SOLUTIONS PVT LTD, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or other intangible losses
Any health decisions made based on information in the App
Any medical outcomes, injuries, illness, or death resulting from use of the App
Inaccuracies in user-entered health data
Delays, failures, or errors in notifications, reminders, or alerts
Unauthorized access to your account or data
Service interruptions or data loss
Any third-party conduct or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS LESS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless NeuralNest Solutions Pvt Ltd, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms
Your use of the App
Your violation of any third party's rights
Any content or data you submit to the App
Your negligent or wrongful conduct

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at support@neuralnestsolutions.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiations within 30 days.

13.2 Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or your use of the App shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Subject to the arbitration agreement above, any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Bangalore, Karnataka, India, and you hereby consent to the personal jurisdiction and venue therein.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the App, constitute the entire agreement between you and NeuralNest Solutions Pvt Ltd regarding your use of the App and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

17. Contact Information

If you have any questions about these Terms, please contact us:

NeuralNest Solutions Pvt Ltd

Legal Email: support@neuralnestsolutions.com

Support Email: support@neuralnestsolutions.com

Website: www.neuralnestsolutions.com

Acknowledgment and Acceptance

BY USING ONECARESYNC, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by these Terms and Conditions
You understand that OneCareSync is NOT a medical device and does NOT provide medical advice
You accept full responsibility for any health decisions you make
You understand and agree to the No Refund Policy for Premium Membership
You agree that NeuralNest Solutions Pvt Ltd is not liable for any health outcomes resulting from your use of the App
You waive the right to participate in class action lawsuits against us

If you do not agree to these Terms, you must immediately stop using the App and delete it from your device.