Delete Your Account

Account Deletion Instructions

Before You Delete Your Account

We're sorry to see you go. Before you proceed with deleting your OneCareSync account, please note the following important information:

Important: This Action is Irreversible

Once you delete your account, all your data will be permanently removed and cannot be recovered. Please make sure you have exported any health reports or data you want to keep before proceeding.

What Gets Deleted

When you delete your OneCareSync account, the following data will be permanently removed:

Personal Information

Your name, email address, phone number, and profile picture

Family Profiles

All family member profiles including photos and personal details

Health Records

All health logs including temperature, blood pressure, blood sugar, weight, and notes

Tasks & Schedules

All scheduled tasks, medication reminders, and task execution history

How to Delete Your Account

You have two options to delete your OneCareSync account:

RecommendedDelete from the App

Follow these steps to delete your account directly from the OneCareSync app:

1 Open the OneCareSync app on your device
2 Go to My Account (tap your profile icon or use the menu)
3 Scroll down and tap Delete Account
4 Enter your password to confirm your identity
5 Read the warning message and tap Delete My Account to confirm
6 Your account and all data will be permanently deleted
Request Deletion via Email

If you are unable to access the app or prefer to request deletion via email, send us an email with the following information:

  • Subject line: "Account Deletion Request"
  • Your registered email address
  • Your full name as registered in the app
  • Reason for deletion (optional)

Send your request to:

Email: support@neuralnestsolutions.com

Note: Email requests will be processed within 7 business days. You will receive a confirmation email once your account has been deleted.

Data Retention After Deletion

After you delete your account:

  • Your personal data and health records are permanently deleted from our active systems immediately
  • Backup copies may be retained for up to 30 days before complete removal
  • Anonymized, aggregated data that does not identify you may be retained for analytics purposes
  • Certain data may be retained if required by law or for legitimate business purposes

Before You Go: Export Your Data

If you want to keep a copy of your health records, you can export them before deleting your account:

  1. Go to Reports in the app
  2. Select the date range you want to export
  3. Choose the health metrics to include
  4. Generate and download PDF reports for your records

GDPR Rights (For EU Users)

If you are located in the European Economic Area (EEA), you have the right to:

  • Right to Erasure: Request deletion of all your personal data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing of your personal data

To exercise these rights, contact us at support@neuralnestsolutions.com.

Need Help?

If you're having issues with the app that prompted you to consider deleting your account, we'd like to help resolve them. Please contact our support team:

Email: support@neuralnestsolutions.com

Response Time: Within 24-48 hours

Your feedback helps us improve OneCareSync for everyone. We're always open to hearing how we can make the app better.

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