What happens to my data if I downgrade from Premium to Basic?

Your data is always safe. When you downgrade, you'll keep Premium access until your current billing period ends. You'll be asked to select one primary profile and one Care Circle to keep active. Additional profiles and circles become read-only. If you upgrade again, everything becomes fully active immediately.

How do I cancel my subscription?

You can cancel anytime through your device's App Store (iOS) or Play Store (Android) subscription settings. Your Premium access continues until the end of your current billing period - you won't lose access immediately upon cancellation.

What happens to circle members if the owner downgrades?

When a circle owner downgrades from Premium to Basic, the circle becomes a Basic-owned circle. Members who are at their Basic membership limit may need to leave. Premium members can stay in unlimited circles regardless of owner status. All affected members receive advance notification.

What are AI Credits and how do they work?

AI Credits are used for AI-powered features like generating task templates and getting AI suggestions. Basic users get 10 credits/month, Premium Monthly gets 200 credits/month, and Premium Yearly gets 250 credits/month plus 100 bonus credits. Premium users can roll over up to 50% of unused credits to the next month.

When do AI Credits refresh?

AI Credits are refreshed monthly on your subscription renewal date. For Premium users, unused credits (up to 50%) roll over to the next month, with maximum balance caps: Basic 10 credits, Premium Monthly 400 credits, Premium Yearly 500 credits.

Can I upgrade from Basic to Premium at any time?

Yes! You can upgrade to Premium at any time directly from the app. Once you upgrade, all your read-only profiles and circles become immediately active. You can create additional circles, profiles, and AI templates right away. No data is ever lost.

OneCareSync Premium vs Basic Plans

Q: Can Basic users join Care Circles created by Premium users?

Yes! Basic users can join unlimited Premium-owned circles. However, Basic users can only join one circle owned by another Basic user. This means if a family member has Premium, they can invite everyone to their circle regardless of their subscription status.

Compare Basic and Premium plans to find the right fit for your family

OneCareSync offers two plans designed to meet different family health management needs. Whether you're just getting started or managing care for multiple family members, we have a plan that's right for you.

Feature Comparison

Feature	Basic	Premium
Care Circles Collaborative care groups for your family	1 Circle	3 Circles
Health Profiles Individual profiles for family members	1 Profile	15 Profiles
Members per Circle Caregivers and family members who can collaborate	5 Members	Unlimited
AI Credits Monthly credits for AI-powered features	10 Credits/month	200-350 Credits/month
Health Data Logging Temperature, BP, blood sugar, weight, medications
Activity Timeline View health activities and care events
Care Task Management Schedule and track care tasks
Advanced Health Analytics Trends, charts, and insights	Basic	Advanced
PDF Health Reports Exportable reports for healthcare providers
Priority Support Faster response times
Early Access to New Features Be the first to try new capabilities

Who Should Consider Premium?

Premium is designed for users who need more from their family health management

Growing Families

Track health for up to 15 family members with individual profiles. Perfect for multi-generational households managing parents, children, and grandparents all in one place.

Caregivers with Multiple Care Recipients

Create up to 3 separate Care Circles to organize different care situations - one for aging parents, one for children, and one for yourself.

AI-Powered Care Planners

Leverage 30 AI-generated task templates to quickly set up care routines, medication schedules, and health monitoring tasks with intelligent suggestions.

Data-Driven Health Managers

Get advanced analytics and data export capabilities to share health trends with doctors, track progress over time, and make informed care decisions.

Frequently Asked Questions

We occasionally offer free trial periods for Premium features. Check the app for current promotions. You can also start with Basic and upgrade anytime when you're ready.

When you reach your Basic plan limits (1 Circle, 1 Profile, 5 Members per Circle), you'll see a friendly prompt to upgrade to Premium. Your existing data remains fully accessible - you just won't be able to create additional circles, profiles, or members until you upgrade.

Your data is always safe. When you downgrade:

You'll keep Premium access until your current billing period ends
You'll be asked to select one primary profile and one Care Circle to keep active
Additional profiles and circles become read-only - you can still view all historical data
If you upgrade again, everything becomes fully active immediately

Yes! Basic users can join unlimited Premium-owned circles. However, Basic users can only join one circle owned by another Basic user. This means if a family member has Premium, they can invite everyone to their circle regardless of their subscription status.

You can cancel anytime through your device's App Store (iOS) or Play Store (Android) subscription settings. Important: Your Premium access continues until the end of your current billing period - you won't lose access immediately upon cancellation.

When a circle owner downgrades from Premium to Basic:

The circle becomes a "Basic-owned circle"
Members who are at their Basic membership limit (1 Basic circle) may need to leave
Premium members can stay in unlimited circles regardless of owner status
All affected members receive advance notification via email and in-app alerts

Yes, you can switch between plans at any time. When switching from monthly to yearly, you'll start a new yearly subscription and immediately get the savings. The yearly plan saves you approximately 17% compared to paying monthly.

Absolutely. All payments are processed securely through Apple App Store or Google Play Store. We never store or have access to your payment details. Your subscription is managed entirely through your device's app store.

AI Credits are used for AI-powered features like generating task templates and getting AI suggestions:

Basic users: 10 credits/month
Premium Monthly: 200 credits/month
Premium Yearly: 250 credits/month + 100 bonus credits

How credits are used:

AI Template Generation: ~3-5 credits per template
AI Template Correction: ~2-3 credits
AI Task Suggestions: ~1-2 credits

Rollover: Premium users can roll over up to 50% of unused credits (max 100-125 credits) to the next month. Basic users don't get rollover.

AI Credits are refreshed monthly on your subscription renewal date. For Premium users, unused credits (up to 50%) roll over to the next month, but there's a maximum balance cap to prevent hoarding:

Basic: 10 credits max (no rollover)
Premium Monthly: 400 credits max
Premium Yearly: 500 credits max

Yes! You can upgrade to Premium at any time directly from the app. Once you upgrade:

All your read-only profiles and circles become immediately active
You can create additional circles, profiles, and AI templates right away
No data is ever lost - everything picks up right where you left off

Subscription Terms

Premium Monthly

$4.99/month

Billed monthly. Cancel anytime.

Save 40%

Premium Yearly

$35.99/year

Billed annually. Best value.

Auto-Renewal

Your subscription will automatically renew at the end of each billing period (monthly or yearly) at the then-current price, unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

Cancellation Policy

You may cancel your subscription at any time through your device's App Store (iOS) or Google Play Store (Android) subscription settings.
Cancellation takes effect at the end of your current billing period - you will retain Premium access until then.
To avoid being charged for the next billing period, cancel at least 24 hours before your renewal date.
After cancellation, your account will be downgraded to Basic and you'll need to select one profile and one Care Circle to keep active.

Refund Policy

All subscription payments are final and non-refundable.

No refunds or credits will be issued for partial subscription periods.
No refunds will be provided if you choose to cancel before your subscription period ends.
For billing disputes or unauthorized charges, please contact Apple App Store or Google Play Store directly, as they process all payments.
In exceptional circumstances, refund requests may be submitted to support@neuralnestsolutions.com and will be reviewed on a case-by-case basis.

Changing Plans

Upgrade (Monthly → Yearly): Takes effect immediately. You'll be charged the yearly price minus any prorated credit for the remaining time on your monthly plan.
Downgrade (Yearly → Monthly): Takes effect at the end of your current yearly billing period. You'll continue to have yearly access until then.

By subscribing, you agree to our Terms & Conditions and Privacy Policy.

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